Effective date: September 8, 2026.
1. The service and your agreement
These terms govern your use of the software and hosted services provided by Luxel Publishing LLC ("Luxel", "we", "us"), including luxel.studio and supported Luxel accounts, workspaces, and tools. Our contact is Peter Holme at luxelpublishing@gmail.com.
Luxel provides tools for creative work: studio operations and booking, Prism files and galleries, Slate projects and documents, Crewlist profiles and collaboration, and related account and subscription services. Features differ by product, plan, workspace, configuration, and pilot availability. A demonstration or roadmap does not guarantee that a feature is available to your account.
By accepting these terms or using the service where acceptance is presented, you agree to these terms. You must have the legal capacity and any business authorization required to enter the agreement. If you act for a company or studio, you must be authorized to bind it. A separate written agreement or order may add terms for a particular service; where it expressly conflicts with these terms, that agreement controls for its stated scope. Rights that cannot lawfully be excluded remain intact.
2. Luxel and the businesses using it
Luxel operates the software and hosted service. A studio or other business using Luxel separately operates its own business and controls matters such as its facilities, availability, prices, customer relationships, staff, and published policies.
Unless Luxel is expressly identified as the seller or contracting party for a transaction, the studio, seller, service provider, or other identified participant is responsible for fulfilling it. A booking made through Luxel is not automatically a booking with Luxel Publishing LLC.
For studio rentals, crew engagements, workshops, print orders, and other transactions, review the identified provider and the terms shown for that transaction. These platform terms do not replace a studio's rental agreement, a client contract, a seller's fulfillment obligations, or applicable consumer protections.
3. Accounts, access, and workspace authority
Provide accurate information, keep account access secure, and tell us promptly about suspected unauthorized access. You are responsible for actions you authorize through your account and for maintaining your authority to act for a workspace.
An invitation, workspace role, studio membership, paid subscription, and connected external account are separate permissions or relationships. Access to one does not necessarily include the others. Workspace administrators can manage access within the authority provided to them. Do not use another person's account or attempt to bypass permissions or tenant boundaries.
An administrator must have a lawful basis and necessary permissions to add contacts, invite users, upload records, or disclose another person's information. When someone leaves a team, the workspace owner is responsible for reviewing their access and shared links.
4. Permission to use the service
Subject to these terms and your applicable plan or agreement, you may use the service for its intended purposes. Luxel and its licensors retain rights in the software, branding, and service materials. You receive permission to use them through the service, not ownership of the software or a right to resell it outside an agreed arrangement.
You must not bypass access controls, interfere with other users or the service, introduce malicious code, scrape private data, impersonate another person, infringe intellectual-property rights, send unlawful or abusive communications, or use the service for fraud or other unlawful conduct. Do not test security on systems or accounts you do not have permission to test. Report suspected vulnerabilities to our contact address without accessing or disclosing unnecessary personal information.
5. Your content and sharing
You retain your rights in the work and information you provide. You give Luxel the limited permissions needed to host, store, back up, process, format, transmit, display, and deliver that content to provide the service and carry out your authorized instructions. Those permissions include involving service providers for the same purposes. They do not transfer ownership of your work to Luxel or grant a general right to advertise with your private work.
You are responsible for having the rights and permissions needed for the content and uses you request, including client confidentiality, copyright, likeness, and contractual obligations. Setting a gallery, profile, or link to a public or shared state can make content available to others. Review audience and download settings before sharing. Recipients may keep permitted downloads or copies, and revoking access does not necessarily recall them.
We may restrict content or access when reasonably necessary to address unlawful activity, infringement, abuse, a security threat, a valid legal requirement, or a material breach of these terms. Where appropriate and practicable, we will explain the issue and provide a way to contact us about it. An urgent safety or security response may come first.
6. Projects, documents, and automated assistance
Luxel helps organize information; it does not make every document complete, every schedule accurate, or every participant authorized. Review important dates, prices, recipients, booking details, and document contents before acting on them.
Templates and generated documents are starting points, not a substitute for advice appropriate to your business or transaction. You are responsible for the agreement you enter and for checking a signer's identity and authority as needed. Whether an electronic record or signature satisfies a particular requirement depends on the circumstances and applicable law.
AI-assisted and automated features can make mistakes or omit context. You are responsible for reviewing their outputs before using them for commitments, financial decisions, legal documents, or communications. Do not submit information to a feature if you lack permission for its disclosed processing.
7. Plans, charges, and transactions
The price, billing period, included features, applicable taxes, usage charges, renewal terms, and cancellation arrangements for a paid service must be stated in the offer, checkout, or written agreement applicable to it. Do not infer a charge or entitlement from an illustrative product screen. Promotional or pilot terms apply only when they are part of your offer.
Where you authorize a recurring subscription, charges and renewals follow the terms presented and accepted for that subscription, subject to applicable law. Use the cancellation method made available for your subscription or contact us for help. Stopping use of the service is not necessarily cancellation. Cancellation, a refund request, account deletion, and cancellation of a studio booking are separate requests.
Refunds, credits, cancellation fees, deposits, and fulfillment remedies depend on the identified product or transaction terms and applicable law. These terms do not impose a blanket no-refunds rule or remove a remedy the law requires.
Payment processing is provided through the payment provider identified in the relevant flow. Additional provider terms may apply. A studio or seller is responsible for the charges and fulfillment it controls; Luxel is responsible for its own charges and commitments. Report an apparent billing error promptly with enough detail for us to investigate. This does not shorten a legal dispute or chargeback right.
8. External services
Supported integrations can connect Luxel with services such as Google, payment processors, communications providers, and print fulfillment providers. Only connect an account you are authorized to use, and review the permissions and processing disclosures presented for the feature.
External services have their own terms, availability, and data practices. Revoking an integration can stop its future operation without undoing transactions or deleting records already created. Luxel cannot guarantee that every external provider will continue to offer the same API or function. We remain responsible for our own integration behavior and any obligations that applicable law places on us.
9. Privacy and business data
Our Privacy Policy describes how Luxel handles personal information. A studio or other business remains responsible for the processing it directs and its relationship with the people whose records it supplies. Contact us to arrange a data-processing agreement where one is required for your use of the service.
Use the access and sharing controls appropriate to your work. Keep your own copies of important records and understand available export options. Do not assume that cancelling a subscription immediately removes every record or that removing an account deletes a studio's transaction history.
10. Availability, changes, and service commitments
We work to provide a reliable service, but outages, maintenance, security events, provider failures, and other interruptions can occur. We do not promise uninterrupted or error-free operation. Any specific service-level commitment must be stated in a separate applicable agreement.
We may change features as the service develops. We will provide appropriate notice of material changes affecting a paid service or these terms, and any remedies required by the applicable agreement or law. We will not treat a feature shown only in a roadmap as a purchased entitlement, or a later change of these terms as retroactive authorization for an undisclosed charge.
11. Suspension, ending use, and records
You may stop using the service and request account closure. Cancel any separately billed subscriptions or transactions through the applicable process. Contact us if you need help identifying what remains active.
We may suspend or end access for a material breach, nonpayment of a valid charge, unlawful use, loss of required authorization, or a significant security or operational risk. Where appropriate, we will provide notice and an opportunity to resolve the issue. Immediate action may be necessary to protect people, information, or the service.
Where lawful and practicable, we will explain available options for retrieving your information when service access ends. Retrieval may be limited by another business's authority over the records, legal restrictions, security needs, or the applicable retention arrangements. Account closure does not cancel accrued payment obligations, erase another party's records automatically, or eliminate rights and obligations that by their nature continue.
12. Responsibility and disputes
Each party is responsible for its own commitments and conduct under the applicable agreement and law. Luxel is not automatically responsible for a studio's facilities, a freelancer's performance, a seller's delivery, or another user's conduct merely because the parties used Luxel tools. This distinction does not excuse Luxel from responsibility for its own service or remove rights that cannot legally be limited.
To the extent permitted by applicable law, the service is provided on an "as available" basis without promises beyond those expressly made in an applicable agreement. Nothing in these terms excludes a warranty, remedy, or liability that the law does not permit to be excluded.
If a problem arises, contact us with the account, workspace, transaction, or other details needed to investigate. We will try to resolve it with you. This contact process does not prevent either party from using a court or another remedy available under applicable law, and does not shorten any applicable filing deadline.
13. Changes to these terms and contact
The published terms will identify their effective date. We will communicate material revisions through an appropriate service notice or other channel and seek acceptance where required. Keep a copy of the terms and any separate offer or agreement relevant to a transaction.
Luxel Publishing LLC
Contact: Peter Holme