Messaging Guidelines

Effective Date: July 4, 2026 Version: 1

These guidelines govern the use of CENTRA Studios's in-platform messaging system.

1. Purpose of Platform Messaging

The CENTRA Studios messaging system is provided for legitimate business communications related to:

• Studio bookings and reservations
• Talent engagements and coordination
• Equipment inquiries
• Service requests
• Support communications

2. Acceptable Use

2.1 Permitted Communications

You may use messaging for:

• Discussing booking details and requirements
• Coordinating shoot logistics
• Asking questions about services
• Sharing necessary project information
• Professional networking within the platform

2.2 Professional Standards

All communications should be:

• Professional and respectful
• Relevant to CENTRA Studios services
• Clear and constructive
• Free from harassment or abuse

3. Prohibited Communications

The following are strictly prohibited:

3.1 Harmful Content

• Harassment, threats, or abusive language
• Discriminatory or hateful content
• Sexually explicit or obscene material
• Content promoting violence or illegal activities

3.2 Spam and Solicitation

• Spam or unsolicited commercial messages
• Multi-level marketing solicitations
• Phishing attempts or scams
• Excessive or repeated unwanted contact

3.3 Platform Violations

• Attempts to circumvent platform fees
• Sharing payment information to avoid platform
• Soliciting off-platform transactions
• Sharing confidential booking information of others

3.4 Illegal Content

• Content that violates any law
• Intellectual property infringement
• Defamatory statements
• Privacy violations

4. Privacy and Confidentiality

4.1 Your Messages

While we implement security measures to protect your communications:

• Messages are stored on our secure servers
• Messages may be accessed for support, safety, or legal purposes
• Do not share sensitive information (SSN, full credit card numbers, etc.)

4.2 No Expectation of Absolute Privacy

You should not expect complete privacy in platform communications. CENTRA Studios may access messages when:

• Required by law or legal process
• Investigating reported violations
• Providing customer support (with your consent)
• Ensuring platform safety

4.3 Confidential Information

Do not share:

• Other users' personal contact information without consent
• Confidential business information of clients
• Proprietary creative content without authorization

5. Reporting and Moderation

5.1 Report Violations

If you receive communications that violate these guidelines:

• Use the "Flag" or "Report" feature in the messaging interface
• Contact support at legal@centrastudios.com
• Do not engage with or escalate abusive communications

5.2 Moderation Process

When a message is flagged:

1. Our team reviews the reported content
2. We assess against these guidelines
3. Appropriate action is taken (warning, removal, suspension)
4. Both parties may be notified of outcomes

5.3 CENTRA Studios's Rights

CENTRA Studios reserves the right to:

• Review flagged messages
• Remove content that violates guidelines
• Suspend or terminate accounts for violations
• Report illegal activity to law enforcement
• Cooperate with legal investigations

6. Message Retention

6.1 Retention Period

Messages are retained for:

• Active conversations: Indefinitely while accounts are active
• Completed bookings: 3 years after booking completion
• Deleted accounts: 90 days after account deletion

6.2 Your Rights

You may request:

• Export of your message history
• Deletion of your messages (subject to retention requirements)

See our Privacy Policy for details on exercising these rights.

7. Third-Party Links and Content

7.1 External Links

Users may share links in messages. CENTRA Studios is not responsible for:

• Content of external websites
• Security of external links
• Any damages from accessing external content

7.2 Attachments

File attachments are scanned for security but CENTRA Studios does not guarantee:

• Safety of all attachments
• Accuracy of shared content
• Appropriateness of shared materials

8. Enforcement

8.1 Violations

Violations of these guidelines may result in:

• Warning notification
• Temporary messaging suspension
• Permanent messaging ban
• Account suspension or termination
• Reporting to law enforcement (for illegal activity)

8.2 Severity-Based Response

Enforcement depends on:

• Severity of the violation
• Whether it's a first or repeat offense
• Impact on other users
• Legal implications

9. Section 230 Notice

Pursuant to Section 230 of the Communications Decency Act, CENTRA Studios is not the publisher or speaker of user-generated content transmitted through our messaging system. Users are solely responsible for the content of their messages.

10. Changes to Guidelines

CENTRA Studios may update these guidelines at any time. Continued use of messaging after changes constitutes acceptance.

11. Contact

Questions about these Messaging Guidelines:

• Email: legal@centrastudios.com
• Subject: "Messaging Guidelines Question"

Last Updated: July 4, 2026

By using CENTRA Studios messaging, you agree to follow these guidelines.